Terms of Service

1. The Service

CLIENTMIND is a messenger-first CRM that lets your team receive messages from connected channels (such as Telegram, WhatsApp and email) into a unified inbox, and manage contacts, companies, deals and tasks. Features may change over time as the Service evolves.

2. Accounts & eligibility

• You must provide accurate account information and keep your credentials secure.
• You are responsible for activity under your account and your team members’ accounts.
• The Service is intended for business use by users aged 16 or older.

3. Acceptable use

You agree not to:

• use the Service unlawfully or to send unlawful, infringing or harmful content;
• attempt to breach security, access data you are not authorized to access, or disrupt the Service;
• reverse engineer, resell or misuse the Service except as permitted; or
• use connected channels to send spam or violate the terms of those channels (e.g. WhatsApp, Gmail, Telegram, Shopify).

4. Your data & content

You retain ownership of the data and content you import or create in the Service ("Customer Data"). You grant us the limited rights needed to host and process Customer Data to provide the Service. You are responsible for having a lawful basis to collect and import third-party personal data (such as your customers' messages and contact details). Our handling of personal data is described in our Privacy Policy.

5. Third-party integrations

When you connect a third-party channel or service (Telegram, WhatsApp/Meta, Google/Gmail, Shopify), your use of that integration is also subject to that provider's terms and policies. You authorize us to access the relevant data on your behalf to provide the connected feature, and you can disconnect at any time in Settings.

6. Plans & billing

Online billing is not currently enabled in the Service. Access is provided under the terms agreed with you directly. If paid plans are introduced, the applicable fees, billing cycle and cancellation terms will be presented to you before you subscribe, and this section will be updated accordingly.

7. Availability, changes & no warranty

We aim to keep the Service available and reliable, but it is provided on an "as is" and "as available" basis without warranties of any kind, to the maximum extent permitted by law. We may modify, suspend or discontinue features with reasonable notice where practicable.

8. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special or consequential damages, or for loss of data, revenue or profits. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or to protect the Service. On termination, your right to use the Service ends; data handling on termination follows our Privacy Policy.

10. Governing law & disputes

These Terms are governed by the laws of the Republic of Cyprus, and the competent courts of Cyprus have exclusive jurisdiction, without prejudice to any mandatory consumer protections.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by additional notice. Continued use after changes take effect constitutes acceptance.

12. Contact

Yourshield Solutions LTD, Nikou Pattihi 105, Limassol, Cyprus. Contact: seo@yourshield.com.cy.